The recent pandemic has changed patient behavior and expectations across all age and population segments. Everyone,  including your patients have had their “new normal” redefined in a variety of ways. 

Deliver High Quality Healthcare Anytime, Anywhere, and on any device: desktop, laptop, phone, iPad, Android, Mac etc. using the your NextGen Office patient portal and the built-in, secure telemedicine feature.

The current pandemic has changed the face of health care in many ways. Tools such as telemedicine and online patient portals have now become not only the new normal, but are required to meet patient expectations. They have redefined safe and effective delivery of healthcare services. A robust patient portal with built in telemedicine is now expected by patients, and is crucial in patient retention and care delivery.

How to Create and Send a Patient Broadcast Message from the updox patient portal in practice partner, medisoft clinical and lytec md

In this continuing blog post series of getting the most out of your NextGen Office Patient Portal we're going to cover how the practice can print out a portal invitation and hand it to the patient. This is a simple, easy and effective way to engage with your patients and help drive patient adoption of this powerful tool. 

The NextGen Office Patient Portal is an extremely useful and powerful tool that fosters patient engagement by allowing your patients to perform a variety of functions all designed to save provider time, increase patient engagement and satisfaction! 

Read on to see how patients can check in online to the YourHealthFile Patient Portal, from the convenience of their home or in your waiting room!

The NextGen Office EHR/PM Patient Portal is an extremely useful and powerful tool that fosters patient engagement by allowing your patients to securely message your practice and participate in their care. The following is the first in a series of educational videos showing how you can email patient's an invitation to join and how the patient can respond

In this post, you’ll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.

The NextGen Office cloud based patient portal has a new Custom Check In process designed to save you time in the exam room and increase patient usage of your portal.

Let’s face it, using an EHR to document a patient encounter can sometimes be a slower process than the old way of just scrawling a handwritten note -especially when you’re trying to focus your attention on what the patient is saying.

But at the same time providers and patients alike have come to appreciate the benefits of using an electronic health record - real time anywhere access across a wide variety of devices, electronic connections, sharing and easily recalling/reusing data are some of the many benefits that offset the time added by using a cloud based EHR.

So how can you have it both ways?

One powerful strategy to save time in the exam room is to encourage and train your patients to enter their subjective and historical information before coming to your office, from the comfort of their home or even on an iPad in your waiting room. (along with signing off on your practice forms)

This information then flows immediately and seamlessly into NextGen Office EHR where it can be reviewed and pulled into the encounter with the tap of a button. Saving valuable provider time, allowing you to focus more time and attention on the patient.


Making It Even Better: The New Custom Check In Process in NextGen Office
A new premium Patient Portal feature - Custom Check-In allows you to create custom check-in processes per appointment type. Presenting your patients with a more streamlined process to complete documentation in the subjective section of your encounter specific to the type of visit before arriving to the office.

The NextGen Office Patient Portal includes a number of other time saving and patient satisfaction benefits such as built in Telemedicine.

What is a custom check-in process?
The Custom Check-in Processes page enables you to create customized check-in processes for patients to complete on the Patient Portal. You can select which forms to present to patients in the Patient Portal that are specific to appointment types. Patients can then complete the documentation before the appointment, saving providers and staff time in the exam room.

How Does Custom Check-in Benefit Our Office?
The new features enable you to create check-in processes specific to appointment types: For example, for pediatric clients, the office could create appointment types and custom check-in processes for each stage of well visits. Parents could then complete the information on the Patient Portal for their children, populating the note for the medical team.

Or a primary care practice could have a custom check in for new patients and a second custom check in for follow ups, Med Checks, Annual Wellness Visits etc.

This benefits the patient by eliminating the need to enter lengthy, redundant information leading to greater patient satisfaction and patient adoption of your portal.

How to Create a Custom Check-in Process

Navigate to Administration: Custom Check-in Processes
From the menu bar, click Admin.
Below Premium Portal Management, click Custom Check-in Processes.



Click Add Custom Check In Process


Enter the desired name, in this case Well Child 1 Year


Add the desired custom form(s) from the list on the left to the Custom Check in


Then assign the appointment type from the list on the left by dragging it to the right side


Example - Staff Schedules a Well Child 1 Year Appointment
Select Schedule > Calendar > Day View.
Click an appointment time.
For Type, select Well Child 1 Yr - 30 min.
Complete the form.
Click Save Appointment.


Parent Completes the Well Child 1 Year Custom Check-in Process on the Patient Portal



Patients or their parents/caregivers can use the cloud based Patient Portal from the comfort of their home, or in your waiting room on their smartphone, your check in tablet or other device, speeding up your time to document their visit allowing you to spend more time focusing on them rather than your computer!

If you have any questions or would like assistance please feel free to reach out to us at info@avsmedical.com or call 877-975-9160

The NextGen Office Premium Patient Portal now includes enhanced modules that allow patients to update their medical information, schedule and request appointments, get convenient e-visits, and make online payments. This offering is in addition to the standard patient portal that meets MIPS requirements. 

Patient's today approach their health care much the same way they do other services in their daily lives. In our always on, always connected world there is an expectation that patient’s  can interact with their health care provider in the same way they do with their bank, an airline, grocery store or even ride sharing service.

An easy to use, friendly, patient web portal is a key element in today's medical practice. Patient use of the NextGen Office patient portal leads to more engaged and happier patients, less work for your staff and results in faster documentation of the patient encounter - getting you out of the office on time with your charting done