What’s New in CGM MEDISOFT v31: Streamline Your Revenue Cycle

In today’s fast-paced healthcare environment, medical practices need software that works as hard as they do. Managing claim rejections, tracking down unprocessed charges, and manually keying in secondary remittance information can quickly drain your team's time and resources.

Enter CGM MEDISOFT v31—the latest release designed to simplify billing workflows, improve revenue capture, and accelerate your overall practice management.

Whether you've been using MEDISOFT for years or are considering an upgrade, here is a breakdown of the key features and enhancements in version 31.

1. Eliminate Missed Revenue with Automated Unprocessed Charges

Every completed appointment represents earned revenue, yet busy practice workflows mean a visit can occasionally slip through without being billed.

With the new Create Unprocessed Charges feature in version 31, revenue capture is streamlined into a single step:

• Batch Charge Creation: The system automatically converts all checked-out appointments into ready-to-post charges using the assigned Procedure and MultiLink codes.
• Built-in Error Flagging: Anything that cannot be processed cleanly is instantly flagged for review, ensuring no visit or procedure goes unbilled.

2. Cleaner, More Accurate Claims with Claim-Level Attachments

Historically, claim attachments were managed at the case level. However, different insurance payers associated with the same case often require different documentation.

CGM MEDISOFT v31 solves this by allowing you to attach supplemental information directly at the claim level:

• Payer-Specific Tailoring: Send each payer the exact electronic attachments and codes needed.
• Fewer Denials & Rejections: Drastically reduce claim rejections caused by missing or mismatched documentation.
• Fallback Safety: Existing case-level settings remain intact as a backup default.

3. Faster Revenue Management & Remittance Posting

Posting electronic remittance advice (ERA) line by line is repetitive and time-consuming. Version 31 introduces key automation and usability updates inside Revenue Management:

• Auto-Check Patient Responsibility (PR) Lines: When posting secondary remits, a new preference automatically checks PR lines for posting—eliminating manual, line-by-line clicks.
• Direct AR Status Code & Note Mapping: Assign AR status codes and notes directly within an ERA. Map ERA codes to AR status codes once, and MEDISOFT will apply them automatically moving forward, saving all updates to the AR Tracker and claim.
• Smart UI Memory: Revenue Management now remembers your window sizes and positioning across logins—even when using multi-monitor setups.

4. Phase-Out of CGM MEDISOFT Basic: Upgrade to Advanced

If your practice is still running CGM MEDISOFT Basic, now is the ideal time to consider an upgrade. The Basic edition is being phased out, and many of version 31's top features—including MultiLink code charge processing and AR Tracker capabilities—require the Advanced platform.

Upgrading to MEDISOFT Advanced unlocks:

• Full patient accounting and robust revenue cycle management tools.
• MultiLink codes to power automated charge entry.
• Complete AR Tracker functionality with customizable status codes and task management.

5. Connected Ecosystem: Supporting the Entire Patient Journey

CGM MEDISOFT v31 integrates seamlessly with a broader suite of tools designed to enhance both practice performance and the patient experience:

• CGM APRIMA EHR: Interface directly with an award-winning EHR solution.
• CGM CONNECTION: Reduce no-show rates with automated appointment reminders and patient outreach tools.
• eMEDIX & CGM PAY: Connect with MEDISOFT’s fully supported clearinghouse for electronic claim attachments, statement delivery, and faster payment processing through CGM PAY.

Ready to Upgrade Your Practice Management?

CGM MEDISOFT v31 gives you the tools to capture more revenue, reduce manual billing tasks, and speed up reimbursement from the first appointment to the final claim payment.