FAQ

Yes, we do have the ability to electronically prescribe Controlled Substances. This is an additional feature that costs $10 a month.

Yes, Nurses can approve refills as long as they are set up to do so. We also 

Yes, a HIPAA secure voice, video and chat is built in to the NextGen Office Patient Por

Yes, we were designed from the beginning to work on the Apple iPad and other tablets. You have the full program, not just an app.

Yes, we work on any device capable of running a Google Chrome Browser, Firefox or Safari.

Yes our system has formulary checking as well as practice advisory and health maintenance checking.

Yes, CoverMyMeds is integrated into the EHR at no additional cost.

Yes, you can query your states PDMP database from within NextGen Office and document it was done.

Yes, we can customize the intake forms and a Nurse can add both CPT and Diagnosis codes. 

Yes, the nurse just needs to be set up with approval to do so

Yes, a nurse can generate a visit and charges

Yes, the practice name is on the printed medical records and the pages are numbered. 

Yes to all three questions! We can generate lab, x-ray and consult requests. There is a tracking function that will notify providers when results are returned and users can link those results to the original requests.

Yes, you can document the who, what, where, when, etc. and you can also back date them.

Yes, you can select multi items from lists. 

Yes we have a fantastic dashboard.We can report on every measure via the EHR reporting method. 

Yes, we do have an auto save feature in place for notes.

Yes, we have a telephone encounter module built into the system!

A nurse visit is no different than a physician's visit. CPT codes are captured the same way during both types of visit. We can highlight this for you in a demonstration. A doctor only has to sign off on the nurse's encounters if your state requires it or if your practice requires it. This is just something you would establish in your system set up/training. 

Yes, lab values can be imported directly into chart notes.

We can highlight this for you in a demonstration. But, the procedure notes are part of the encounter and can be modified on the fly if necessary. 

The DEA makes those restrictions; not the vendors. If it is allowed by the DEA, then no it will not prevent you from writing that eRx.

Yes, we have a messaging system that can be utilized by the practice.

Yes, more than one person can be in a chart at a time and more than one person can do the charting at one time!

Yes, the software is compatible with Dragon and it is also compatible and works extremely well,  with Apple's Speech to text option on the iPad.

The Software does not require a VPN and does not require any database software. We are a 100%  browser / Cloud based solution. You can use it anywhere you have an Internet connection.

Take a look at our System requirements Document using the link below!

NextGen Office System Requirements and Recommendations

No, the practice does not pay fees to connect to labs. We will connect you at no charge. You must be a current client of the lab to get connected. We cannot connect you to a lab you do not currently work with. 

No, we are a 100% cloud based software with no fee for cloud hosting or cloud access. 

Yes, one option is a $500 fee for Demographics and Insurance profiles only. 

The other option is a $4,000 Clinical Data Conversion Fee. 

This option allows us to migrate the following data into NextGen Office  for you. It will be the client's responsibility to acquire the data from their current vendor. Once received, we will migrate the following in bulk into NextGen Office. We are willing to extract the data from your current software if the software vendor makes the raw data available to us. 

• Patient's Charts (CCDA files)
• Encounter notes/Chart notes
• Scanned Documents/ Chart Attachments (ex: lab results)
• Patient Demographics
• Patient Insurance Profiles

The patient charts will populate into NextGen Office properly, meaning the Problem List will be in the NextGen Office Problem List, Allergies will be in the Allergy List, Medical History, Etc, as long as your current vendor can export the CCDA files. Chart/Encounter notes will be converted to a read-only format where necessary and made available in the Administrative Tab of the respective patient chart labeled by chief complaint and date. Other multimedia (scans, attachments, etc.) will be imported in the format provided with current document names in your current vendor EHR and will be in the documents section in the respective patient charts. 

HealthFusion is the Clearinghouse that NextGen Office Uses. The company originated as a clearinghouse in 1998 and then built the practice management and EHR system around the clearinghouse foundation.

Yes, we are an all-in-one EHR, Practice Management, Patient Portal, and Clearinghouse. Our monthly fees include all software, clearinghouse fees, award winning customer support and updates.

We offer month to month contracts if you are not comfortable enough to sign up for the 12 month contract.

We are the only EHR and PM company in the industry to be recognized by JD Powers and Associates for excellent customer support. You can call our call center anytime Monday through Friday 8:30 AM to 8:30 PM EST. The average hold time is under 2 minutes. Our goal is to resolve your question on that call. We also have web support through our Success Community, where you can log a case. Turnaround time for a web case is 48 hours. 

There is No fee for the patient education model. We use two different sources. One from Elsevier and the second from s www.familydoctor.org.

No there isn't an additional fee for the patient porta The premium portal offers several interactive features for your practice to offer. Below are many of the features that you can choose to either activate or deactivate when you have the premium package. 

• Advanced Account Management - Patients can edit demographics and insurance information
• Advanced Appointment Features, Setup and Configuration -
  • Request an Appointment - Patients can submit an appointment request for a given time frame
  • Schedule an Appointment - Patients can schedule their own appointment on the calendar. 
  • Appointment Check-In - Patients can complete the chief complaint, review of systems, etc. prior to arriving to their visit. 
• Advanced Medical Records Management - Patients can add to their medical records, allergies, medications, etc. NOTE: Clinical information will be in pending status and must be accepted by the provider's office staff before it is officially part of the medical record. 
• Telemedicine - Patients can request an e-visit. Providers can conduct an online encounter for routing medical problems using chat or video conferencing. This feature does require the configuration of e-visit terms of service and establishing an e-visit fee. 
• Health Maintenance - Displays the health maintenance measure status on the portal. 
• Health Logs - Patients can enter data into a flow sheet via the portal. 
• Hide Office Visits - Providers can hide the office visits menu from the portal. Patients would not be able to view encounter notes. 
• Patient Documents - Patients can view chart documents that have been flagged and made available on the portal. 
• Patient Payments - Patients can submit payments for copays, statement balances, etc. This feature requires the credit card processing service.
• Patient Statements - Patients can see their current balance on the portal.
• Rx Refill Requests - Patients can submit refill requests through the portal. 
• Store - Providers can set up an online store to promote specific products or product categories for patients to purchase from Amazon, and earn commission on those sales.