FAQ

Clinical EHR Questions

• Do you have Electronic Prescribing of Controlled Substances and is there a fee?

  Yes, we do have the ability to electronically prescribe Controlled Substances. This is an additional feature that costs $10 a month.

• How are Prescription Refills handled? Can a Nurse prep and send them for the doctor?

  Yes, Nurses can approve refills as long as they are set up to do so. We also 

• Do you have Telemedicine?

  Yes, a HIPAA secure voice, video and chat is built in to the NextGen Office Patient Portal

• Do you work on Apple iPad?

  Yes, we were designed from the beginning to work on the Apple iPad and other tablets. You have the full program, not just an app.

• Do you work on Mac and Windows?

  Yes, we work on any device capable of running a Google Chrome Browser, Firefox or Safari.

• Does your system provide formulary checking and health maintenance?

  Yes our system has formulary checking as well as practice advisory and health maintenance checking.

• Do you work with CoverMyMeds?

  Yes, CoverMyMeds is integrated into the EHR at no additional cost.

• Can I query my state PDMP?

  Yes, you can query your states PDMP database from within NextGen Office and document it was done.

• Can you customize Nursing Intake forms? Would a Nurse be able to add a CPT Code and/or Diagnosis Codes?

  Yes, we can customize the intake forms and a Nurse can add both CPT and Diagnosis codes. 

• If a Nurse enters a result on a test done before the provider sees them, will the system generate the test code?

  Yes, the nurse just needs to be set up with approval to do so

• Can a Nurse generate a visit and charges.

  Yes, a nurse can generate a visit and charges

• Is the name of the practice displayed on printed medical records and are the pages numbered on those medical records?

  Yes, the practice name is on the printed medical records and the pages are numbered. 

• Will your software generate lab, x-ray, and consult requests? Will it notify me that results have returned? Is there a way to link those results to the request?

  Yes to all three questions! We can generate lab, x-ray and consult requests. There is a tracking function that will notify providers when results are returned and users can link those results to the original requests.

• Is there a way to document when Injections are administered, such as who, what, where, when, etc. Is also it possible to retro date these?

  Yes, you can document the who, what, where, when, etc. and you can also back date them.

• Are you able to multi-select items from lists such as diagnosis codes, documents to sign off, etc.

  Yes, you can select multi items from lists. 

• Do you provide functionality for MIPS and MACRA? How many measure do you have that can be selected?

  Yes we have a fantastic dashboard.We can report on every measure via the EHR reporting method. 

• Is there an auto save feature for notes in case of a system crash?

  Yes, we do have an auto save feature in place for notes.

• Do you have a place for the documentation of telephone notes and are they easily printable and/or incorporated into the chart?

  Yes, we have a telephone encounter module built into the system!

• How is a Nurse Visit Charted? How are the CPT codes captured and does a Doctor have to sign off on them as well?

  A nurse visit is no different than a physician's visit. CPT codes are captured the same way during both types of visit. We can highlight this for you in a demonstration. A doctor only has to sign off on the nurse's encounters if your state requires it or if your practice requires it. This is just something you would establish in your system set up/training. 

• Can I import lab values into the chart notes?

  Yes, lab values can be imported directly into chart notes.

   

• Yes, lab values can be imported directly into chart notes.

  We can highlight this for you in a demonstration. But, the procedure notes are part of the encounter and can be modified on the fly if necessary. 

• Are there any restrictions on E-prescribing? For example, will it prevent me from renewing a controlled prescription that was initially written 7 months ago?

  The DEA makes those restrictions; not the vendors. If it is allowed by the DEA, then no it will not prevent you from writing that eRx.

• Is there a feature for private communication between staff members that does not incorporate into the chart?

  Yes, we have a messaging system that can be utilized by the practice.

• Can more than one person be in the chart at a time?

  Yes, more than one person can be in a chart at a time and more than one person can do the charting at one time!

Technical Questions

• Are you compatible with Dragon Naturally Speaking?

  Yes, the software is compatible with Dragon and it is also compatible and works extremely well,  with Apple's Speech to text option on the iPad.

• Will the connection require a VPN? Or Will the Connection require any database software such as Oracle?

  The Software does not require a VPN and does not require any database software. We are a 100%  browser / Cloud based solution. You can use it anywhere you have an Internet connection.

• Will we have to buy new or specialized hardware?

  Take a look at our System requirements Document using the link below!

  NextGen Office System Requirements and Recommendations

• Are there fees associated with interfacing to labs?

  No, the practice does not pay fees to connect to labs. We will connect you at no charge. You must be a current client of the lab to get connected. We cannot connect you to a lab you do not currently work with.