Patient Portal Online Check-In: The Convenience Your Patients Want
Patient's today approach their health care much the same way they do other services in their daily lives. In our always on, always connected world...
2 min read
AVS Medical : Apr 19, 2023 12:00:00 AM
The recent pandemic has changed patient behavior and expectations across all age and population segments. Everyone, including your patients have had their “new normal” redefined in a variety of ways. An easy to use, robust patient portal is now expected.
The past 14 months or so have radically accelerated the adoption of technology and the need for medical offices to adopt new strategies to meet patients' needs and demand.
The NextGen Office EHR/PM patient portal has emerged as an even more important tool for medical practices to engage with their patients. Yet, patients may not be aware or can be reluctant to make the change. This article offers advice to help your patients get the word and get on board. When the phones are ringing all day and patients are sitting on hold you need every tool and operational asset available that helps.
Your practice’s patient portal is now one of the most important assets and tools to increase patient engagement in a safe, convenient and patient friendly manner. Giving your patients an essential option to communicate with your practice.
The relationship between patients and providers has experienced seismic shifts that will impact the business of healthcare in 2021 and beyond. There’s no doubt that the patient experience will continue to evolve beyond the confines of a traditional office setting.
Through a secure and easy-to-use portal, patients can view their information and manage their healthcare anytime and anywhere, saving front office staff and providers significant time and effort.
Despite the convenience of a portal some patients may not see the need to use the patient portal and resist enrollment. Their reasons might vary around privacy concerns, technological challenges, and the need for personal interaction. Others may simply not know that yours is available for them to use.
The more patients understand the value of a patient engagement solution, the more likely they will embrace it. If they receive instructions—simple and straightforward—they’ll see the benefits. Equal to patient education is getting providers and staff familiar with the benefits and share them with their patients.
Being prepared to answer patients’ questions is the beginning of a successful patient portal marketing campaign. Share these answers to basic questions with your patients via email, text, or website.
Education and encouragement will increase enrollment in your patient portal. Ease of use and English and Spanish language options will also attract patients. To maintain the urgency to enroll, set up a game, contest, or drawing with prizes to encourage patients to use the portal.
The patient portal along with virtual visits, patient self-scheduling, and other online solutions help preserve the patient/provider relationship during the COVID-19 pandemic and beyond. While limiting virus transmission, these patient engagement tools also foster innovation in the way practices operate and maintain financial sustainability.
Giving patients the tools to manage their care frees staff time and helps reduce administrative tasks. Most of all, you can continue to nurture the component that keeps your practice going forward—the relationship between providers and patients.
Are you interested in the NextGen Office Patient Portal?
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