In case you missed our recent webinar on how to setup and use the NextGen Office E-Visit - Telemedicine module please read below and watch a replay of the webinar.
In this continuing blog post series of getting the most out of your NextGen Office Patient Portal we're going to cover how the practice can print out a portal invitation and hand it to the patient. This is a simple, easy and effective way to engage with your patients and help drive patient adoption of this powerful tool.
The NextGen Office Patient Portal is an extremely useful and powerful tool that fosters patient engagement by allowing your patients to perform a variety of functions all designed to save provider time, increase patient engagement and satisfaction!
Read on to see how patients can check in online to the YourHealthFile Patient Portal, from the convenience of their home or in your waiting room!
The NextGen Office Patient Portal is an extremely useful and powerful tool that fosters patient engagement by allowing your patients to securely message your practice and participate in their care. The following is the first in a series of educational videos showing how you can email patient's an invitation to join and how the patient can respond
Webinar Replay - In Case You Missed It
Studies have shown and the data support the fact that the widespread use of technology is driving patients to seek out health care providers who offer the convenience of telemedicine visits for routine care and the ongoing management of chronic conditions.
The NextGen Office cloud based patient portal has a new Custom Check In process designed to save you time in the exam room and increase patient usage of your portal.
Let’s face it, using an EHR to document a patient encounter can sometimes be a slower process than the old way of just scrawling a handwritten note -especially when you’re trying to focus your attention on what the patient is saying.
But at the same time providers and patients alike have come to appreciate the benefits of using an electronic health record - real time anywhere access across a wide variety of devices, electronic connections, sharing and easily recalling/reusing data are some of the many benefits that offset the time added by using a cloud based EHR.
So how can you have it both ways?
One powerful strategy to save time in the exam room is to encourage and train your patients to enter their subjective and historical information before coming to your office, from the comfort of their home or even on an iPad in your waiting room. (along with signing off on your practice forms)
This information then flows immediately and seamlessly into NextGen Office EHR where it can be reviewed and pulled into the encounter with the tap of a button. Saving valuable provider time, allowing you to focus more time and attention on the patient.
Making It Even Better: The New Custom Check In Process in NextGen Office
A new premium Patient Portal feature - Custom Check-In allows you to create custom check-in processes per appointment type. Presenting your patients with a more streamlined process to complete documentation in the subjective section of your encounter specific to the type of visit before arriving to the office.
The NextGen Office Patient Portal includes a number of other time saving and patient satisfaction benefits such as built in Telemedicine.
What is a custom check-in process?
The Custom Check-in Processes page enables you to create customized check-in processes for patients to complete on the Patient Portal. You can select which forms to present to patients in the Patient Portal that are specific to appointment types. Patients can then complete the documentation before the appointment, saving providers and staff time in the exam room.
How Does Custom Check-in Benefit Our Office?
The new features enable you to create check-in processes specific to appointment types: For example, for pediatric clients, the office could create appointment types and custom check-in processes for each stage of well visits. Parents could then complete the information on the Patient Portal for their children, populating the note for the medical team.
Or a primary care practice could have a custom check in for new patients and a second custom check in for follow ups, Med Checks, Annual Wellness Visits etc.
This benefits the patient by eliminating the need to enter lengthy, redundant information leading to greater patient satisfaction and patient adoption of your portal.
How to Create a Custom Check-in Process
Navigate to Administration: Custom Check-in Processes
From the menu bar, click Admin.
Below Premium Portal Management, click Custom Check-in Processes.
Click Add Custom Check In Process
Enter the desired name, in this case Well Child 1 Year
Add the desired custom form(s) from the list on the left to the Custom Check in
Then assign the appointment type from the list on the left by dragging it to the right side
Example - Staff Schedules a Well Child 1 Year Appointment
Select Schedule > Calendar > Day View.
Click an appointment time.
For Type, select Well Child 1 Yr - 30 min.
Complete the form.
Click Save Appointment.
Parent Completes the Well Child 1 Year Custom Check-in Process on the Patient Portal
Patients or their parents/caregivers can use the cloud based Patient Portal from the comfort of their home, or in your waiting room on their smartphone, your check in tablet or other device, speeding up your time to document their visit allowing you to spend more time focusing on them rather than your computer!
If you have any questions or would like assistance please feel free to reach out to us at email@example.com or call 877-975-9160
The NextGen Office Premium Patient Portal now includes enhanced modules that allow patients to update their medical information, schedule and request appointments, get convenient e-visits, and make online payments. This offering is in addition to the standard patient portal that meets MIPS requirements. The price is $50 a month per provider.
Patient's today approach their health care much the same way they do other services in their daily lives. In our always on, always connected world there is an expectation that patient’s can interact with their health care provider in the same way they do with their bank, an airline, grocery store or even ride sharing service.
An easy to use, friendly, patient web portal is a key element in today's medical practice. Patient use of the NextGen Office patient portal leads to more engaged and happier patients, less work for your staff and results in faster documentation of the patient encounter - getting you out of the office on time with your charting done
Today’s health insurance plans include larger co-pays and higher deductibles making patients responsible for a larger portion of their overall health care costs and most importantly your revenue stream. Making sure that you collect these self-pay balances needs to be a key priority to increase cash flow.
As we make the change from Meaningful Use/PQRS to MACRA and Value Based Care, it is more important than ever that we embrace the term Patient Engagement. The requirement of patient engagement is not going to go away, so why not make things easier on yourself, your staff, and your patients! To accommodate the ever-changing patient engagement requirements, you’re going to have to find the best tools available to assist and benefit both your practice and your patients.
Online patient portals and Cloud-Based EMR are quickly becoming everyone’s go-to solution for patient engagement. They enable your practice to eliminate the most time-consuming tasks and duties by allowing patients to complete intake forms, fill out medical history, request and schedule appointments and even pay their outstanding bills. Portals also allow for a much more stress free environment in the waiting room and ease the workflow for the staff in the office!
Topics: Patient Portal